{"id":1902,"date":"2023-07-13T11:29:00","date_gmt":"2023-07-13T11:29:00","guid":{"rendered":"https:\/\/www.limoanywhere.com\/?page_id=1902"},"modified":"2025-06-10T20:18:53","modified_gmt":"2025-06-10T20:18:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.limoanywhere.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n\t\t\tDO YOU HAVE QUESTION? WE’RE HERE TO ANSWER.\n\t\t

\n\t\t\tFrequently Asked Questions\n\t\t<\/h2>\n\t

Below you’ll find answers to the most common questions you may have on Limo Anywhere. Also, feel free to check out our Knowledge Center<\/a> guides and other helpful resources. If you still need assistance, please reach out and Contact Us!<\/a><\/p>\n\t\t\t\t\tWhy should I choose Limo Anywhere over the competitors?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tCollapse<\/i><\/a>\n\t\t\t\t\t

Limo Anywhere isn’t satisfied with being the largest software platform in the limo industry or having the most complete feature set. Our mission is to offer features and benefits to our customers that no one else will. Partnerships and integrations with the largest demand sources in the industry? Check. Free driver tracking? Check. Fully redundant disaster recovery site? Check. Affiliate marketplace? Check. Free access to the world’s first standards-compliant, quality-controlled affiliate network? Check. Partnerships with low-cost payment processors? Check. Fully staffed, support team? Check. Oh, nearly 5000 customers voted with their wallets that our software isn’t half bad, either.<\/p>\n\t\t\t\t\tWhat support resources are available to me?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

The better question is what isn’t available? Once you join, you’ll be contacted by our onboarding team and led through our proprietary setup process. Not the “check the box” kind of setup process. Not the “we tried” kind of setup process. The “we-check-to-ensure-you’re-using-the-system-daily” kind of setup process.<\/p>\n

For more help please review our training courses<\/a>.<\/p>\n\t\t\t\t\tHow often do you release new features and updates?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

We release updates every three weeks. Since our software is cloud-based, nothing is required from you to receive the updates. And of course, our updates are free.<\/p>\n\t\t\t\t\tWhat are the subscription terms?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

We do not have contracts at Limo Anywhere, and your subscription is based on trip volume. If you need to suspend or cancel your service, you are free to do so at any time, without penalty A reactivation fee of $25 is assessed should the account be reactivated in the future.<\/p>\n\t

Driver Wake-Up Calls<\/p>\n\t\t\t\t\tCan I limit which trips get a wake-up sequence based on pick-up time?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Yes, trips can be filtered based on start time and by driver. Using these settings, you can restrict services to only the trips that need it. This approach saves you money by not setting wake-up alerts for drivers or trips that do not require them.<\/p>\n\t\t\t\t\tCan I notify dispatch when a driver confirms they are awake?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Yes, you can enable or disable the “Notify Authority” parameter to allow for emails to be sent to your dispatch team when a driver confirms for a trip via the wake-up service.<\/p>\n\t\t\t\t\tCan I restrict which of my drivers receive wake-up calls?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Yes, you can enable (or disable) wake-up calls by a driver in the “Drivers” section of our system. To disable the calls, you simply uncheck the box next to the driver’s name.<\/p>\n\t\t\t\t\tCan you take into consideration traffic or rush hour?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Yes, our automated wake-up system takes into consideration rush-hour time periods for your local area, making sure to build in enough time to allow your drivers to get to their pick-up destinations on time.<\/p>\n\t\t\t\t\tEach trip is different. Are you sure your wake-up time calculation will allow for enough time?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Absolutely, we take into consideration numerous items when dynamically calculating the wake-up time. These include driver behavior, vehicle type, vehicle locations, time of day, driver’s distance to the vehicle location and client pick-up, among other factors.<\/p>\n\t

Platform<\/p>\n\t\t\t\t\tIn what countries does outbound voice calls and text (SMS) messages work?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Currently, you can make outbound voice calls and text\/SMS messages to any country globally. International calling and texting have different rates per country. Contact Us<\/a>\u00a0for a specific country’s rate sheet. You can assign phone numbers to receive incoming voice or SMS\/text messages in 19 countries.<\/p>\n\t\t\t\t\tWhat is test mode and how do I use it?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Test mode is a system state where all outbound communication can be steered to a single phone or email address for testing purposes. This is very handy when doing initial system setup or adding a new feature. Test mode can be enabled or disabled in your AddOns.LA system settings page.<\/p>\n\t

Screen Pop<\/p>\n\t\t\t\t\tWith what IP phone vendors or networks do your screen pops work?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Limo Anywhere works with many of the leading IP phones on the market today, including Polycom, Aastra, Mitel, Snom, Grandstream, and Yealink. We also can directly integrate with services such as 8X8, Vonage, and RingCentral. In addition, any device that supports call-forking or “simultaneous ring” can be used with our screen pop service. Not sure if your phone system is supported, contact us<\/a>\u00a0and we can help.<\/p>\n\t

Virtual Dispatcher<\/p>\n\t\t\t\t\tCan I restrict which affiliates can access my virtual dispatch services?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Yes, you can set up access in multiple ways. You can allow anyone with a valid five-digit trip code to call or text the virtual dispatch service for updates, or you could restrict access only to those users you have provisioned in the system or who are known to your Limo Anywhere\u00ae account.<\/p>\n\t\t\t\t\tHow do my affiliates use the virtual dispatch service?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Affiliates can directly call in via phone or send a text message to access the virtual dispatch service. Depending on whether they send a text message or call into the system, various options are available for them to choose from.<\/p>\n\t

\n\t\t\t\tDidn’t Find Your Answer?\n\t\t\t<\/h3>\n\t\t\t

PLEASE FEEL FREE TO ASK US ANYTHING<\/p>\t\n\t\t\t\n\t\t\t\t\t\t\tContact Us\n\t\t<\/a>\n\t\t\t\t\"section-call&connect-gray-960\"\n\t

\n\t\t\t\tRun Your Livery Business Like a Pro\n\t\t\t<\/h3>\n\t\t\t

JOIN LIMO ANYWHERE TODAY AND TAKE YOUR BUSINESS TO THE NEXT LEVEL<\/p>\t\n\t\t\t\n\t\t\t\t\t\t\tGet Started Now\n\t\t<\/a>\n\n","protected":false},"excerpt":{"rendered":"

DO YOU HAVE QUESTION? WE’RE HERE TO ANSWER. Frequently Asked Questions Below you’ll find answers to the most common questions you may have on Limo Anywhere. Also, feel free to check out our Knowledge Center guides and other helpful resources. If you still need assistance, please reach out and Contact Us! Why should I choose […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1902","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Limo Anywhere<\/title>\n<meta name=\"description\" content=\"Read Frequently Asked Questions about Limo Anywhere Services. 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