{"id":12185,"date":"2025-09-12T17:31:53","date_gmt":"2025-09-12T17:31:53","guid":{"rendered":"https:\/\/www.limoanywhere.com\/?p=12185"},"modified":"2025-10-07T13:06:33","modified_gmt":"2025-10-07T13:06:33","slug":"minimizing-fraud-and-chargebacks-in-limo-anywhere","status":"publish","type":"post","link":"https:\/\/www.limoanywhere.com\/2025\/09\/12\/minimizing-fraud-and-chargebacks-in-limo-anywhere\/","title":{"rendered":"Minimizing Fraud and Chargebacks in Limo Anywhere"},"content":{"rendered":"\n

Fraud, chargebacks, and other disputes are an unfortunate reality of running a business. While you can\u2019t avoid them completely, you can take steps in Limo Anywhere to reduce your risk. By enabling the right features and settings, you give yourself the best chance to protect your revenue and provide the documentation you need if a dispute arises.<\/p>\n\n\n\n

Enabling Scrollable Terms and Conditions in ORES<\/strong><\/p>\n\n\n\n

A newer feature in ORES allows you to add scrollable Terms and Conditions to your online booking process. This setting means that clients have to scroll through and accept your terms before completing their reservation.<\/p>\n\n\n\n

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  1. Click the \u201cMy Office\u201d icon in the navigation bar.<\/li>\n\n\n\n
  2. In the \u201cCompany Settings\u201d tab, select \u201cOnline Reservations\u201d from the lefthand menu.<\/li>\n\n\n\n
  3. Navigate to ORES & Mobile and scroll through your ORES settings.<\/li>\n\n\n\n
  4. Set \u201cDisplay the Terms and Conditions in a scrollable box\u201d to \u201cYes\u201d in order to enable the setting.<\/li>\n\n\n\n
  5. Save your changes.<\/li>\n\n\n\n
  6. If you need to adjust your Terms and Conditions, visit your policies and update the policy that is set to your default agreement.<\/li>\n<\/ol>\n\n\n\n

    This creates a clear record showing the customer acknowledged your terms before booking, which can be important in chargeback disputes.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    NOTE:<\/strong> Make sure your Terms & Conditions include your cancellation policy, smoking policy, wait time rules, and any other details that may come up in a dispute.
    <\/p>\n\n\n\n

    Updating LA Pay Card Verification Settings<\/strong><\/p>\n\n\n\n

    If you use LA Pay, you can adjust your card verification requirements to help block fraudulent transactions.<\/p>\n\n\n\n

    How to update settings:
    1. Click \u201cMy Office\u201d in the navigation bar.
    2. In \u201cCompany Settings\u201d, select \u201cPayment Gateway\u201d and click the \u201cSecurity Settings\u201d tab.
    3. Select \u201cLA Pay\u201d from the \u201cSelect Gateway:\u201d dropdown.
    4. Under Card Verification, choose the checks you want to require:
    AVS Street Match
    AVS Zip Match
    CVV Match<\/strong>
    5., Click \u201cUpdate Security Settings\u201d to save your changes.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    NOTE: <\/strong>Tighter settings increase protection but can also decline legitimate transactions if the billing information doesn\u2019t match exactly. For example, a customer may enter their apartment number in Address Line 1 while their bank has it stored in Address Line 2. Even though the information is correct, the mismatch can cause the street match to fail. On the other hand, some banks may authorize a transaction if the zip code matches even when the street address does not, which can increase the risk of a later dispute.  You can test out different verification options to see what works best for your operation.<\/p>\n\n\n\n

    Configuring Contract & Card Capture<\/strong><\/p>\n\n\n\n

    Contract and Card Capture gives you control over how strict your security settings are. You can keep requirements lighter for trusted repeat clients or build a stricter workflow for higher-risk reservations. Multiple configurations can be created to match the needs of your operation.<\/p>\n\n\n\n

    Options include:<\/p>\n\n\n\n