{"id":11333,"date":"2025-01-15T02:38:01","date_gmt":"2025-01-15T02:38:01","guid":{"rendered":"https:\/\/www.limoanywhere.com\/?p=11333"},"modified":"2025-02-03T02:45:12","modified_gmt":"2025-02-03T02:45:12","slug":"setting-up-account-specific-scheduled-messages","status":"publish","type":"post","link":"https:\/\/www.limoanywhere.com\/2025\/01\/15\/setting-up-account-specific-scheduled-messages\/","title":{"rendered":"Setting Up Account-Specific Scheduled messages"},"content":{"rendered":"\n

With Limo Anywhere\u2019s scheduled messaging templates, operators can effortlessly set up customized messages that automatically send based on specific trip statuses. These templates are fully customizable to meet the unique needs of your clients, including the ability to create account-specific messages. This helps save time and ensures that important details are shared quickly and accurately with bookers, billers, or passengers\u2014whatever your communication needs may be. In this blog, we\u2019ll walk you through the benefits of using account-specific scheduled messages in Limo Anywhere, how to create and tailor them to your business, and some common examples to get you started.<\/p>\n\n\n\n

Creating Scheduled Messaging Templates<\/strong><\/p>\n\n\n\n

    \n
  1. Click the \u201cMy Office\u201d icon in the navigation bar.<\/li>\n\n\n\n
  2. Select \u201cMessaging & Template Settings\u201d from the left-hand menu.<\/li>\n\n\n\n
  3. Navigate to the \u201cScheduled Messaging\u201d tab.<\/li>\n\n\n\n
  4. Select Email or SMS from the Configuration Type drop-down menu.<\/li>\n\n\n\n
  5. Click \u2018Add New Template\u2019.<\/li>\n\n\n\n
  6. Name your template in the Email or SMS Template Name field.<\/li>\n\n\n\n
  7. Choose \u2018Trip\u2019 from the Type drop-down (while you can also create messages for invoices, we\u2019ll focus on trips in this blog).<\/li>\n\n\n\n
  8. From the Reservation Status drop-down, select \u2018New\/Live\u2019.<\/li>\n\n\n\n
  9. Choose \u2018Select All\u2019 for both the Trip Type and Service Type, or select specific ones (for example, select \u2018Prom\u2019 if you’re sending a message related to that service).<\/li>\n\n\n\n
  10. In the Email or SMS Class field, select \u2018Customer\u2019.<\/li>\n\n\n\n
  11. Specify whether this template should be sent to the Billing Contact, Passenger, and\/or Booking Contact.<\/li>\n\n\n\n
  12. Set your When To Send criteria. Messages can be sent when the trip updates to a certain status or messages can be sent based on a certain number of Days, Hours, or Minutes before or after the pick up time.<\/li>\n\n\n\n
  13. Choose whether to allow profile-level overrides and set the template to be available only for accounts that have selected it. NOTE:<\/u><\/strong> This is the setting that allows you to send account-specific scheduled messaging rather than globally applying a notification.<\/li>\n\n\n\n
  14. Ensure the Is Active setting is enabled (or disabled if you wish to deactivate it without deleting it).<\/li>\n\n\n\n
  15. For SMS notifications, set up blackout periods as needed.<\/li>\n\n\n\n
  16. Create your template content and insert the necessary HTML trip tags (ex. TRIP_CONFNUM# for trip confirmation).<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    Assigning Templates at the Account Level<\/strong><\/p>\n\n\n\n

      \n
    1. Click the \u201cAccounts\u201d icon in the navigation bar.<\/li>\n\n\n\n
    2. Search for the account you want to update.<\/li>\n\n\n\n
    3. Select the contact and click \u201cEdit\u201d.<\/li>\n\n\n\n
    4. Once the account is open, navigate to the \u201cMisc\u201d tab.<\/li>\n<\/ol>\n\n\n\n
      \"\"<\/figure>\n\n\n\n
        \n
      1. Choose the desired templates from the \u2018Scheduled Email Rules for Account\u2019 drop-down (only templates where you specified \u2018Yes\u2019 in Step 13 in the list above will be available in this drop-down)<\/li>\n\n\n\n
      2. Click \u201cSave\u201d to apply changes.<\/li>\n<\/ol>\n\n\n\n
        \"\"<\/figure>\n\n\n\n

        Have feedback or suggestions? We\u2019d love to hear from you! Share your ideas with our Product Team at ProductTeam@LimoAnywhere.com. Need assistance setting up these features? Our Support Team is here to help\u2014call us at 888-888-0302 Ext. 2 or email Support@LimoAnywhere.com.
        \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

        Operators can effortlessly set up customized messages that automatically send based on specific trip statuses. This helps save time and ensures that important details are shared quickly and accurately with bookers, billers, or passengers\u2014whatever your communication needs may be.<\/p>\n","protected":false},"author":19,"featured_media":11330,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[15,262,265,263],"class_list":["post-11333","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-how-to","tag-messaging","tag-scheduled-messaging","tag-scheduling-messaging"],"acf":[],"yoast_head":"\nSetting Up Account-Specific Scheduled messages - Limo Anywhere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.limoanywhere.com\/2025\/01\/15\/setting-up-account-specific-scheduled-messages\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Setting Up Account-Specific Scheduled messages - Limo Anywhere\" \/>\n<meta property=\"og:description\" content=\"Operators can effortlessly set up customized messages that automatically send based on specific trip statuses. 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