{"id":10591,"date":"2024-09-01T03:10:06","date_gmt":"2024-09-01T03:10:06","guid":{"rendered":"https:\/\/www.limoanywhere.com\/?p=10591"},"modified":"2024-09-01T03:10:08","modified_gmt":"2024-09-01T03:10:08","slug":"understanding-la-pay-error-codes","status":"publish","type":"post","link":"https:\/\/www.limoanywhere.com\/2024\/09\/01\/understanding-la-pay-error-codes\/","title":{"rendered":"Understanding LA Pay Error Codes"},"content":{"rendered":"\n<p>When processing payments in LA Pay, users may occasionally encounter error codes that disrupt transactions. In this blog, we&#8217;ll cover some of the most common LA Pay error codes, explain their meanings, show how to find more details in the Merchant Track Portal, and provide practical steps to resolve them.<\/p>\n\n\n\n<p><strong>Accessing the Merchant Track<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the \u201cReports\u201d icon from the Navigation Bar.<\/li>\n\n\n\n<li>Select the \u201cLimo Anywhere PAY Report\u201d tab.<\/li>\n\n\n\n<li>The Merchant Track Portal will open in a new tab. Note: Note: If you encounter a white screen with no new tab opening, make sure to &#8220;Allow Pop-ups.&#8221; The option to allow pop-ups is typically found at the end of the address bar.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image alignfull size-full\"><img decoding=\"async\" width=\"624\" height=\"102\" src=\"https:\/\/www.limoanywhere.com\/wp-content\/uploads\/2024\/09\/error-1.png\" alt=\"\" class=\"wp-image-10592\" srcset=\"https:\/\/www.limoanywhere.com\/wp-content\/uploads\/2024\/09\/error-1.png 624w, https:\/\/www.limoanywhere.com\/wp-content\/uploads\/2024\/09\/error-1-400x65.png 400w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<p><strong>Viewing Transaction Details in the Merchant Track<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the Merchant Track tab, click the \u201cTransaction Search\u201d icon from the lefthand menu.<\/li>\n\n\n\n<li>Enter your search criteria in the Transaction Search screen.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image alignfull size-full\"><img decoding=\"async\" width=\"483\" height=\"430\" src=\"https:\/\/www.limoanywhere.com\/wp-content\/uploads\/2024\/09\/error-2.png\" alt=\"\" class=\"wp-image-10593\" srcset=\"https:\/\/www.limoanywhere.com\/wp-content\/uploads\/2024\/09\/error-2.png 483w, https:\/\/www.limoanywhere.com\/wp-content\/uploads\/2024\/09\/error-2-400x356.png 400w\" sizes=\"(max-width: 483px) 100vw, 483px\" \/><\/figure>\n\n\n\n<p>3. Click on the Transaction ID you want to review. <\/p>\n\n\n\n<p>4. Scroll to the Processing Details section to view the decline information in the Issuer Response Code and Description. <\/p>\n\n\n\n<figure class=\"wp-block-image alignfull size-full\"><img decoding=\"async\" width=\"720\" height=\"286\" src=\"https:\/\/www.limoanywhere.com\/wp-content\/uploads\/2024\/09\/error-3.png\" alt=\"\" class=\"wp-image-10594\" srcset=\"https:\/\/www.limoanywhere.com\/wp-content\/uploads\/2024\/09\/error-3.png 720w, https:\/\/www.limoanywhere.com\/wp-content\/uploads\/2024\/09\/error-3-400x159.png 400w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/><\/figure>\n\n\n\n<p><strong>Error Codes<\/strong><\/p>\n\n\n\n<p><strong>1020 Declines<\/strong><br>These declines can occur for various reasons. If you encounter a 1020 decline, it&#8217;s crucial to check Merchant Track to identify the specific type of decline. Remember, avoid attempting the card more than three times within 24 hours to prevent raising red flags with the processor and card brands, which could affect your ability to continue processing transactions.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>05 \u2013 Generic Authorization Declines<\/strong><br>Contact the cardholder to check the reason for the decline. You may also ask them to consult their card issuer or bank. Re-enter the credit card data or send a payment link for the customer to input their card information directly.<\/li>\n\n\n\n<li><strong>59 \u2013 Suspected Fraud Declines<\/strong><br>Reach out to the cardholder for more details. Suggest they verify with their card issuer or bank. Re-enter the credit card data or send a payment link for the customer to input their card information directly.<\/li>\n\n\n\n<li><strong>61 \u2013 Exceeds Withdrawal Limit<\/strong><br>This error indicates that the transaction would lower the customer\u2019s bank balance below the limit set by their bank, or they have exceeded their daily transaction limit.<br>Advise the customer to use an alternative payment method.<\/li>\n\n\n\n<li><strong>51 \u2013 Insufficient Funds<\/strong><br>This indicates that there were insufficient funds available to complete the transaction. Advise the customer to use an alternative payment method.<\/li>\n\n\n\n<li><strong>46 \u2013 Undocumented Issuer Response<\/strong><br>This means the card is no longer active because the account associated with it has been closed. Ask the customer to use a different payment method.<\/li>\n\n\n\n<li><strong>30 \u2013 Message Format Error<\/strong><br>This occurs when an American Express (AMEX) card\u2019s CVV\/security code is incorrectly entered as a 3-digit code instead of 4 digits. Re-enter the correct 4-digit security code.<\/li>\n<\/ul>\n\n\n\n<p><strong>1101 Errors<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>1101 \u2013 Processor Invalid Data Response \u2013 INVALID CARD INFO<\/strong><br>This error indicates that the card information entered is not valid.<br>Re-enter the credit card data or send a payment link for the customer to input their card information directly.<\/li>\n<\/ul>\n\n\n\n<p><strong>Error Code 10<\/strong><br>This error can occur for various reasons.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Payment Gateway Conflict: Error Code \u2013 10. The request did not pass validation and could not be processed.<\/strong><br>Example: The CardNumber field is not a valid credit card number. The field CardNumber must be a string with a minimum length of 12 and a maximum length of 19. Re-enter the credit card data or send a payment link for the customer to input their card information directly.<\/li>\n<\/ul>\n\n\n\n<p><strong>1103 Errors<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Payment Gateway Conflict: Error Code \u2013 1103. Fullsteam received an Invalid Request response from the processor.<\/strong><br>This happens when the processor deems some data invalid.<br>Double-check the credit card data you\u2019ve entered, including the billing address. Ensure the address information is correct, such as placing the Suite# or Apt# in Address Line 2 instead of Address Line 1. If issues persist, re-enter the credit card data or send a payment link for the customer to input their card information directly.<\/li>\n<\/ul>\n\n\n\n<p><strong>1105 Errors<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Payment Gateway Conflict: Error Code \u2013 1105. The card number or card type submitted is invalid. You may not be configured to process the card type.<\/strong><br>This error can occur if the card isn\u2019t set up to be processed under LA Pay terms.<br>Attempt to send a payment link to mitigate the issue. If this doesn\u2019t resolve the problem, advise the cardholder to contact their issuing bank or provide an alternative form of payment.<\/li>\n<\/ul>\n\n\n\n<p><strong>1024 Errors<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Payment Gateway Conflict: Error Code \u2013 1024. Transaction declined \u2013 The card issuer requests the merchant to pick up the card.<\/strong><br>This occurs when the cardholder has reported their card as lost or stolen to the issuing bank. Advise the cardholder to provide an alternative form of payment.<\/li>\n<\/ul>\n\n\n\n<p>If you have any questions or need further assistance, please feel free to reach out to our Support team at <a href=\"mailto:Support@LimoAnywhere.com\">Support@LimoAnywhere.com<\/a> or call us at 888-888-0302 x2.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When processing payments in LA Pay, users may occasionally encounter error codes that disrupt transactions. In this blog, we&#8217;ll cover some of the most common LA Pay error codes, explain their meanings, show how to find more details in the Merchant Track Portal, and provide practical steps to resolve them. Accessing the Merchant Track Viewing [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":10596,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[271,1],"tags":[278],"class_list":["post-10591","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-la-pay","category-uncategorized","tag-error-codes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Understanding LA Pay Error Codes - Limo Anywhere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.limoanywhere.com\/2024\/09\/01\/understanding-la-pay-error-codes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Understanding LA Pay Error Codes - Limo Anywhere\" \/>\n<meta property=\"og:description\" content=\"When processing payments in LA Pay, users may occasionally encounter error codes that disrupt transactions. 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In this blog, we&#8217;ll cover some of the most common LA Pay error codes, explain their meanings, show how to find more details in the Merchant Track Portal, and provide practical steps to resolve them. 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