Enabling Scrollable Terms and Conditions in ORES

A newer feature in ORES allows you to add scrollable Terms and Conditions to your online booking process. This setting means that clients have to scroll through and accept your terms before completing their reservation.

1. Click the “My Office” icon in the navigation bar.
2. In the “Company Settings” tab, select “Online Reservations” from the lefthand menu.
3. Navigate to ORES & Mobile and scroll through your ORES settings.
4. Set “Display the Terms and Conditions in a scrollable box” to “Yes” in order to enable the setting.
5. Save your changes.
6. If you need to adjust your Terms and Conditions, visit your policies and update the policy that is set to your default agreement.

This creates a clear record showing the customer acknowledged your terms before booking, which can be important in chargeback disputes.

NOTE: Make sure your Terms & Conditions include your cancellation policy, smoking policy, wait time rules, and any other details that may come up in a dispute.

Updating LA Pay Card Verification Settings

If you use LA Pay, you can adjust your card verification requirements to help block fraudulent transactions.

How to update settings:
1. Click “My Office” in the navigation bar.
2. In “Company Settings”, select “Payment Gateway” and click the “Security Settings” tab.
3. Select “LA Pay” from the “Select Gateway:” dropdown.
4. Under Card Verification, choose the checks you want to require:
AVS Street Match
AVS Zip Match
CVV Match
5., Click “Update Security Settings” to save your changes.

NOTE: Tighter settings increase protection but can also decline legitimate transactions if the billing information doesn’t match exactly. For example, a customer may enter their apartment number in Address Line 1 while their bank has it stored in Address Line 2. Even though the information is correct, the mismatch can cause the street match to fail. On the other hand, some banks may authorize a transaction if the zip code matches even when the street address does not, which can increase the risk of a later dispute.  You can test out different verification options to see what works best for your operation.

Configuring Contract & Card Capture

Contract and Card Capture gives you control over how strict your security settings are. You can keep requirements lighter for trusted repeat clients or build a stricter workflow for higher-risk reservations. Multiple configurations can be created to match the needs of your operation.

Options include:

• Require Accepting TOS and Signature: Customers must sign your Terms and Conditions before completing a reservation.
• Collect and Require Credit Card Information: Prompts for a valid card and runs a BIN lookup for validation.
• Collect and Require Credit Card Billing Address: Adds an address check, available if credit card info is required.
• Require Passenger Details: First name, last name, phone, and email can all be required. Useful for verifying identity or linking to an account.
• Collect and Require Credit Card Image: Customers upload a picture of their card, stored with encryption, to confirm the card being used matches the one entered.
• Collect and Require Driver License Image: Customers upload a driver’s license, which can confirm ID and address. This is particularly useful as a deterrent against fraudulent bookings.
• Use Passenger Email on Account Creation: Automatically creates a Limo Anywhere account tied to the email entered during waiver completion.
• LA Pay Integration: Layer in AVS and CVV checks for stronger validation.

If you’d like help setting up these features, reach out to Support at (972) 701-8887 x2 or email support@limoanywhere.com.  Not using LA Pay or AddOns yet and want to see how these tools can help protect your operation? Contact Sales at sales@limoanywhere.com to get started.

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What’s New?

We’ve introduced a new setting that allows you to display your full Terms and Conditions in a scrollable container directly within the ORES booking widget. Before a passenger can complete a booking, they must check an “Accept” checkbox to confirm they’ve read and agreed to your terms.

If the checkbox is left unchecked, it will be highlighted in red when the user clicks “Book Now,” preventing the booking from proceeding until it’s acknowledged.

What Changed (And Why It Matters)

Previously, ORES allowed you to link to your Terms and Conditions, but passengers weren’t required to view them. There was no way to confirm whether the person booking had seen the terms, and that created a weak point in the case of disputes and chargebacks.
Now, this new pattern ensures:

• Passengers must view and accept your terms before booking
• There’s a recordable user action confirming acknowledgment
• You gain a stronger position in chargeback disputes

In essence, this new step helps demonstrate intent and agreement — two critical elements that increase your chances of winning payment disputes.

How to Enable It

You can enable the feature in just a few clicks:

Navigate to:
My Office > Company Settings > Online Reservations > ORES & Mobile
Then, turn on the setting for the scrollable Terms and Conditions box, and save.

Note: This feature requires that Terms and Conditions are already assigned to your ORES account. Most operators already have this in place.

Here’s a visual walkthrough:

Step 1: Go to ORES Settings

Step 2: Enable the scroll box feature

Step 3: What passengers will see

Final Thought

While simple, this feature significantly upgrades both your user experience and business protection. In today’s environment, showing that a customer actively accepted your terms can make all the difference when it comes to resolving disputes or chargebacks.

Need help implementing it? We’re here for you.
support@limoanywhere.com
888-888-0302

The post New Feature Release: Scrollable Terms & Conditions in ORES appeared first on Limo Anywhere.

Accessing the Merchant Track

1. Click the “Reports” icon from the Navigation Bar.
2. Select the “Limo Anywhere PAY Report” tab.
3. The Merchant Track Portal will open in a new tab. Note: Note: If you encounter a white screen with no new tab opening, make sure to “Allow Pop-ups.” The option to allow pop-ups is typically found at the end of the address bar.

Viewing Transaction Details in the Merchant Track

1. In the Merchant Track tab, click the “Transaction Search” icon from the lefthand menu.
2. Enter your search criteria in the Transaction Search screen.

3. Click on the Transaction ID you want to review.

4. Scroll to the Processing Details section to view the decline information in the Issuer Response Code and Description.

Error Codes

1020 Declines
These declines can occur for various reasons. If you encounter a 1020 decline, it’s crucial to check Merchant Track to identify the specific type of decline. Remember, avoid attempting the card more than three times within 24 hours to prevent raising red flags with the processor and card brands, which could affect your ability to continue processing transactions.

• 05 – Generic Authorization Declines
  Contact the cardholder to check the reason for the decline. You may also ask them to consult their card issuer or bank. Re-enter the credit card data or send a payment link for the customer to input their card information directly.
• 59 – Suspected Fraud Declines
  Reach out to the cardholder for more details. Suggest they verify with their card issuer or bank. Re-enter the credit card data or send a payment link for the customer to input their card information directly.
• 61 – Exceeds Withdrawal Limit
  This error indicates that the transaction would lower the customer’s bank balance below the limit set by their bank, or they have exceeded their daily transaction limit.
  Advise the customer to use an alternative payment method.
• 51 – Insufficient Funds
  This indicates that there were insufficient funds available to complete the transaction. Advise the customer to use an alternative payment method.
• 46 – Undocumented Issuer Response
  This means the card is no longer active because the account associated with it has been closed. Ask the customer to use a different payment method.
• 30 – Message Format Error
  This occurs when an American Express (AMEX) card’s CVV/security code is incorrectly entered as a 3-digit code instead of 4 digits. Re-enter the correct 4-digit security code.

1101 Errors

• 1101 – Processor Invalid Data Response – INVALID CARD INFO
  This error indicates that the card information entered is not valid.
  Re-enter the credit card data or send a payment link for the customer to input their card information directly.

Error Code 10
This error can occur for various reasons.

• Payment Gateway Conflict: Error Code – 10. The request did not pass validation and could not be processed.
  Example: The CardNumber field is not a valid credit card number. The field CardNumber must be a string with a minimum length of 12 and a maximum length of 19. Re-enter the credit card data or send a payment link for the customer to input their card information directly.

1103 Errors

• Payment Gateway Conflict: Error Code – 1103. Fullsteam received an Invalid Request response from the processor.
  This happens when the processor deems some data invalid.
  Double-check the credit card data you’ve entered, including the billing address. Ensure the address information is correct, such as placing the Suite# or Apt# in Address Line 2 instead of Address Line 1. If issues persist, re-enter the credit card data or send a payment link for the customer to input their card information directly.

1105 Errors

• Payment Gateway Conflict: Error Code – 1105. The card number or card type submitted is invalid. You may not be configured to process the card type.
  This error can occur if the card isn’t set up to be processed under LA Pay terms.
  Attempt to send a payment link to mitigate the issue. If this doesn’t resolve the problem, advise the cardholder to contact their issuing bank or provide an alternative form of payment.

1024 Errors

• Payment Gateway Conflict: Error Code – 1024. Transaction declined – The card issuer requests the merchant to pick up the card.
  This occurs when the cardholder has reported their card as lost or stolen to the issuing bank. Advise the cardholder to provide an alternative form of payment.

If you have any questions or need further assistance, please feel free to reach out to our Support team at Support@LimoAnywhere.com or call us at 888-888-0302 x2.

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Sending a Payment Request

1. Open the Payment Terminal from the Reservation or Invoice.
2. Select the ‘Pay With:’ dropdown and choose ‘Request a Payment’ from the list.

Enter the name and the email address of the person you want to send the payment request to.

1. Select the transaction type (Authorize & Capture or Authorize)
2. (Optional) enter notes in the Payment notes field.
3. Enter the dollar amount for the transaction.
4. Click the ‘Send Payment Request’ button to send an email to the recipient.

Using Customizable Payment Request Forms

For users who prefer custom forms, you now have the ability to create personalized payment request forms for payment requests initiated within a Reservation or Invoice. You also have the option to create forms associated with authorizing payments or authorizing & capturing payments depending on which option best fits your business model.

For further details on creating Custom Forms, please visit our previous blog entry at: Using Custom Forms. We also offer a variety of free templates that you can customize to meet your specific requirements: Free Custom Form Templates.

When creating your new Custom Form, make sure to include the tags associated with the appropriate link.

Mapping Your Custom Forms

1. Click ‘My Office’ in the Navigation Bar
2. Select ‘Messaging & Template Settings’ from the left-hand menu.
3. Click ‘Document Mapping’ under the ‘Standard Settings’ tab.
4. Set the ‘Use Custom Document Mapping’ dropdown to ‘Yes’ .
5. At the bottom of the Custom Forms list, you’ll see four new options: Default Reservation Payment Request (Authorize & Capture), Default Reservation Payment Request (Authorize), Default Invoice Payment Request (Authorize & Capture), and Default Invoice Payment Request (Authorize).
6. Select the appropriate Custom Form(s) from the dropdown associated with the form type you created.
7. Click ‘Update My Email Templates’ to save updates to the system.
8. The new Custom Forms have been mapped all payment requests sent from the system will use the template you created.

If you have any questions or need help designing a custom form or setting custom document mapping, please don’t hesitate to reach out to our support team for assistance. Have a suggestion for us? Send an email to ProductTeam@LimoAnywhere.com; your input is important for our continued success.

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