Setting Up Wait Time in Limo Anywhere

1. Click the “My Office” icon in the navigation bar
2. Navigate to the “Company Settings” tab
3. Select “Company Preferences” from the left-hand menu
4. Click the “DriverAnywhere” button

You will find Wait Time listed under the Rate in DA section. Make sure it is mapped to the appropriate rate using the dropdown.

From there you can set the dollar amount that you would like to charge per minute for each of your vehicles.

Next, configure your grace periods. Grace periods define how long a chauffeur can wait after the scheduled pickup time before wait time becomes billable. These can be set separately for:

• non-airport pickups
• domestic airport arrivals
• international airport arrivals

NOTE: Grace periods are enforced automatically by the system and cannot be overridden by the chauffeur from DriverAnywhere.

Once you are done making changes to your wait time configuration, scroll to the bottom of the page and click “Update My Company Preferences” to apply your updates.

Applying Wait Time in DriverAnywhere

Wait time is started and stopped by the chauffeur through DriverAnywhere, based on trip status. After arriving on location and updating their trip to “Arrived”, “On Location”, or another status mapped to Driver Is Waiting at Pickup in your workflow, the chauffeur will see the option to start wait time. If the grace period has not yet expired, DriverAnywhere will prevent the timer from starting and display a message indicating the trip is still within the grace window.

Once the grace period has elapsed, the chauffeur can start the wait timer manually.

Wait time can be stopped in one of two ways:

1. Select “STOP” on the active wait timer

2. Change the trip status to the next status in your workflow (ex. passenger on board, customer in car, etc.)

In either case, the system records the elapsed wait time and applies the corresponding charge to the reservation.

When wait time is set up correctly, it helps keep billing and payroll aligned with actual trip timing, especially when delays are outside of the chauffeur’s control. It also cuts down on manual cleanup after the fact.

Because wait time is applied based on system rules instead of judgment calls, charges are more consistent from trip to trip and easier to explain when questions come up. Periodically reviewing your rate mapping, grace periods, and how chauffeurs are using wait time can help ensure everything continues to work as expected.

If you have questions about configuring wait time or want help reviewing how it’s set up in your system, the Limo Anywhere Support team can assist. Support is available from 7 AM to 7 PM CT and can be reached by phone at 972-701-8887 ext. 2 or by email at Support@LimoAnywhere.com. 

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What’s New?

We’ve introduced a new setting that allows you to display your full Terms and Conditions in a scrollable container directly within the ORES booking widget. Before a passenger can complete a booking, they must check an “Accept” checkbox to confirm they’ve read and agreed to your terms.

If the checkbox is left unchecked, it will be highlighted in red when the user clicks “Book Now,” preventing the booking from proceeding until it’s acknowledged.

What Changed (And Why It Matters)

Previously, ORES allowed you to link to your Terms and Conditions, but passengers weren’t required to view them. There was no way to confirm whether the person booking had seen the terms, and that created a weak point in the case of disputes and chargebacks.
Now, this new pattern ensures:

• Passengers must view and accept your terms before booking
• There’s a recordable user action confirming acknowledgment
• You gain a stronger position in chargeback disputes

In essence, this new step helps demonstrate intent and agreement — two critical elements that increase your chances of winning payment disputes.

How to Enable It

You can enable the feature in just a few clicks:

Navigate to:
My Office > Company Settings > Online Reservations > ORES & Mobile
Then, turn on the setting for the scrollable Terms and Conditions box, and save.

Note: This feature requires that Terms and Conditions are already assigned to your ORES account. Most operators already have this in place.

Here’s a visual walkthrough:

Step 1: Go to ORES Settings

Step 2: Enable the scroll box feature

Step 3: What passengers will see

Final Thought

While simple, this feature significantly upgrades both your user experience and business protection. In today’s environment, showing that a customer actively accepted your terms can make all the difference when it comes to resolving disputes or chargebacks.

Need help implementing it? We’re here for you.
support@limoanywhere.com
888-888-0302

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The default payment methods included in the system can be found in the table below:

Creating a New Payment Method in Limo Anywhere

1. Click the “My Office” icon in the Navigation Bar.
2. Navigate to the “List Management” tab.
3. Select “Payment Methods” from the lefthand menu.

4. Click the “Add New Payment Method” link.

5. Select an option from the “Payment Method Subtype” dropdown menu (most custom payment methods will be set to OTHER).

6. Assign the Payment Method Code. Each Payment method must have a unique code.

7. Enter a Payment Method Name.

8. Set the Status to “Active” from “Inactive” in the “Is Active” dropdown list.

9. Click the “Add New’ button to save changes or click “Cancel” to delete what was added.

Use Cases for Custom Payment Methods

Comp (Complimentary Rides)

The “Comp” payment method is used when a trip is provided at no charge. This can apply in several situations:

• VIP or Special Clients – Complimentary rides for high-profile clients or those receiving perks unrelated to service issues.
• Internal Transfers – Vehicle relocation for operational purposes, ensuring chauffeurs are compensated without processing a client charge.

Promo/Marketing

The “Promo” payment method is ideal for tracking rides offered as part of promotions or internal business needs, such as:

• Giveaways and Advertising Campaigns – Complimentary rides provided to promote your services.
• Internal Business Travel – Transportation for employees attending trade shows, meetings, or industry events.

Bad Debt

The “Bad Debt” payment method helps track lost revenue from uncollectible payments. This could result from customer insolvency, non-payment, disputes, or bankruptcy. Recording these as a separate payment method makes it easier to assess financial impact over time.

Service Failure

When a trip is refunded or discounted due to a service failure—such as a vehicle breakdown, incorrect routing, or significant delay—you can use a dedicated payment method rather than altering the trip’s value. Tracking these adjustments separately allows you to analyze lost revenue due to service-related issues over a given period.

While Limo Anywhere does not limit the number of custom payment methods you can create, it’s best to keep your list concise and relevant. Too many options can increase the risk of errors and slow down payment processing. Consider periodically reviewing your payment methods to ensure they continue to align with your company’s operational needs.

The post Limo Anywhere Payment Methods: Understanding Standard and Custom Options appeared first on Limo Anywhere.

1. The Billing Contact must have an account in your system.
2. The Payment Method must be set to ‘Direct Bill-Invoice’ under the ‘Payment Info’ tab. This setting tells the system that the reservation will be invoiced.

NOTE: You can set the default Payment Method for an account to ‘Direct Bill-Invoice’ under the ‘Financial Data’ tab in the account. This ensures that every reservation for that client is automatically marked for invoicing.

Accessing Invoiceable Trips

1. Click the “Receivables” icon in the Navigation Bar.

2. The “Create Invoices” tab will open by default, displaying all settled trips with the “Direct Bill/Invoice” payment method, organized by Billing Contact.

Creating an Invoice

To create an invoice in Limo Anywhere, you can use one of two methods:

1. Creating an Invoice Using the Link

a. Click the blue “Create Invoice” link.

b. This will open the invoice with all trips for the selected Billing Contact.

c. (Optional) Set the Invoice #. NOTE: Invoice numbers are auto-generated after the first invoice.

d. Select the appropriate payment term from the dropdown.

e. Enter the PO # (if applicable).

f. Select the trips to include in the invoice by clicking the checkbox.

g. (Optional) Add a Customer Message, which will be visible on the invoice.

h. (Optional) Add Invoice Notes, which are visible only internally.

i. (Optional) Add a Discount or Extra Charge.

j. Click “Save Changes.”

NOTE: The invoice won’t be created until you click “Save Changes.”

Creating an Invoice by Adding Selected Trips

a. Click the [+] next to the Billing Contact to view all trips ready for invoicing

b. Select the trips you want to include.

c. Click “Add Selected Trips to Invoice.”

NOTE: The invoice is created once you click “Add Selected Trips to Invoice.” You can then update the Invoice #, Terms, Customer Message, Invoice Notes, Discount, or Extra Charge, and click “Save Changes.”

Modifying Invoices

1. Click the “Receivables” icon from the Navigation Bar.
2. Select the “Invoices” tab.
3. Click the Invoice # of the invoice you want to make changes to.
4. Make the appropriate changes to the invoice, then click “Save Changes.”

NOTE: Only unfinalized invoices can be changed.

Finalizing an Invoice

While an invoice can be sent before finalization, it’s important to note that reservations can still be added or removed until the invoice is finalized. For this reason, we recommend finalizing the invoice only when it’s ready to be sent. If you’re tracking a rolling total for the month, you can send an unfinalized invoice to your client who wants to track their ongoing spend. However, finalizing the invoice ensures that all trips are accounted for, providing an accurate total before sending it to your client.

To finalize an invoice, you can either select “Finalize” button from within the individual invoice or you can choose to finalize (and batch finalize) invoices from the invoices screen

Have feedback or suggestions about our invoicing features? We’d love to hear from you! Share your ideas with our Product Team at ProductTeam@LimoAnywhere.com. Have any other questions? Our Support Team is here to assist—call us at 888-888-0302 Ext. 2 or email Support@LimoAnywhere.com.

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