Improvements:

1. Passenger Name Entry Enhancement (PWA): We’ve improved the passenger name entry process. Now, names are entered in two separate fields (first and last name) to enhance accuracy.

2. Direct Bill Payment Option (PWA): Accounts with direct bill set as their preferred payment method can now easily select this option during transactions.

3. Simplified Reservation Review (PWA): After completing a reservation, users can now return to the “Book My Ride” page by simply pressing the back button.

4. Driver Photo Interface Improvement (PWA): Enhanced the driver photo display, ensuring a smoother experience even when a driver’s photo is unavailable.

5. Credit Card Validation Upgrade (PWA): We’ve improved our credit card validation process, increasing the accuracy in detecting valid card numbers.

6. Streamlined State Selection (PWA): For credit card billing addresses outside the United States, state selection is now a mandatory step to ensure accuracy.

7. LA Pay Interface Updates: We’ve updated several column titles in the LA Pay Credit Card Transaction Summary, making them more clear and user-friendly.

8. Flight Tracking Expansion: We now support flight tracking for Corendon Dutch Airlines.

Bug Fixes:

1. International Phone Number Issue (PWA): Resolved a glitch where some reservations booked with international phone numbers were missing the phone number once imported into Limo Anywhere.

2. Payment Detail Entry Fix (PWA): Fixed an issue that was preventing some users from entering their payment details correctly.

Thank you for using our software to streamline your transportation management needs. We’re dedicated to providing you with the best tools to enhance efficiency and improve your overall experience.

The post December 2023 System Updates: Release Notes appeared first on Limo Anywhere.

New Dispatch Engine Update:

• Enhanced Dispatch Screen Technology: We’ve updated the underlying technology of our dispatch screen. This improvement removes the need for a full browser refresh to update information in the dispatch window.
• Real-Time Information Streaming: Trip updates from any part of the Limo Anywhere ecosystem are now streamed directly to the Dispatch window in real-time, eliminating the need for browser refresh.
• Visual Highlight for Updated Trips: Trips that receive updates will have a noticeable highlight or glow, making it easier to identify changes as they happen.
• Improved Performance and User Experience: The dispatch window is now more performant, offering a better user experience with decreased load times and no need for refreshing.
• Enhanced System Stability: This update is part of our ongoing efforts to increase overall system performance and stability.
• Phased Rollout: We will roll out this new dispatch engine update to our users in groups, ensuring a smooth transition and optimal functionality for all.

Bug Fixes:

• DKK Currency Processing Improved: We’ve resolved an issue affecting the processing of payments in DKK currency, ensuring smoother and more reliable transactions.
• Singapore Phone Number Compatibility: Difficulties with Singapore phone numbers in our system have been fixed, ensuring seamless international communications.
• Stable Rate Values for Lead Quote Close: We’ve addressed the issue causing rate values to change in trips imported with Lead Quote Close, ensuring consistent pricing.

Improvements:

• Enhanced List Management for \’Arranged By\’ Fields: Users can now add, remove, edit, and delete \’Arranged By\’ fields in List Management, offering more control and customization.
• Netherlands Antillean Guilder Added: We’ve expanded our currency options by including the Netherlands Antillean guilder, facilitating smoother transactions in this region.
• Updated Email Notification Settings: The email subject line for trips booked via ORES/PWA/DRIVEN has been updated from \”BOOKED\” to \”TRIP REQUEST PENDING\” when \’auto-accept\’ is set to NO, providing better communication with customers about their trip request status.

We hope these updates enhance your experience and streamline your operations with Limo Anywhere. Your feedback is always valuable to us, and we\’re committed to continually improving our platform to meet your needs. Thank you for your continued support!

The post December 2023 System Updates: Release Notes appeared first on Limo Anywhere.

Accessing the Reservation Log:

The reservation log can be accessed from the following places:

Via the Dispatch Grid:

1. Right-click on the specific trip in the Dispatch Grid.
2. Select “Reservation Log” from the pop-up menu.

Within the Reservation

1. Open the reservation you want to review the Reservation Log for.
2. Select “ Res Log” from the top toolbar.

Contents of the Reservation Log

At the top of the Reservation Log you will find the Reservation Number of the log you are viewing as well as the number of events associated with that log.

From the Reservation Log you have the options to view the reservation, export to Excel, and print the log information.

The Reservation Log columns include the following:

• Date/Time of the Change Made
• Field Changed
• Old Value
• New Value
• Grand Total
• User
• Source
• Comments
  • To add a comment, select the “Add Comment” icon from the far right of the screen ()
  • Type the desired comment and select the check icon to save.

• • Comments can also be edited by selecting the pencil icon () on saved comments.The Reservation Log can also be sorted by the following categories: Date/Time (chronologically), Field Changed, User, and Source (alphabetically). You can also use the search bar to find specific data in the Reservation Log.

You can also navigate between pages of the log either by selecting the page number or by clicking the “Previous” and “Next” navigation buttons.

Your valuable insights and feedback continue to play a crucial role in our mission to provide you with the best possible solutions and enable us to refine and innovate in ways that align precisely with your needs. Whether it\’s a suggestion, concern, or new idea, we want to hear from you! Please send all of your feedback to our Product Team at productteam@limoanywhere.com.

The post Introducing: Limo Anywhere’s New Reservation Log appeared first on Limo Anywhere.

Improvements

Issue: Initial Quote Response Not Sending on ORES

Previously, there was an issue in the Limo Anywhere system where the Initial Quote Response email was not being sent to passengers who requested a quote on ORES. This problem occurred when the \”Email New Confirmations On First Save\” setting was set to \”NO,\” which should have only affected new confirmations, not the Initial Quote Responses. As a result, passengers were not receiving the automatic Initial Quote Response emails when they submitted a quote request.

Solution: Our team has resolved the bug, ensuring that the Initial Quote Response email now sends automatically to passengers who request a quote on ORES, regardless of the \”Email New Confirmations On First Save\” setting. This improvement helps users communicate more effectively with clients and provide timely information on reservation quotes.

Issue: Email Payment Receipt in Account

A problem arose where email addresses not marked for receiving payment receipts still appeared in the Email Payment Receipt window. This issue caused confusion and potential errors in communication.

Solution: We have fixed this issue by ensuring that only email addresses selected to receive payment receipts appear in the Email Payment Receipt window. This update reduces confusion and streamlines the process of sending payment receipts to the appropriate recipients.

Issue: Deleted Reservations Showing on iCalendar

Deleted reservations were still showing up on the iCalendar, leading to a poor user experience and potential scheduling conflicts for operators.

Solution: Our team has addressed this issue by ensuring that deleted reservations are no longer included in the iCalendar upon initial import. This update helps operators maintain an accurate and up-to-date schedule with minimal confusion.

Issue: Reservation Manifest Security Improvement

To increase security and prevent potential misuse of reservation manifest link sharing, we have introduced a new verification process.

Solution: We have implemented a more secure method for sharing reservation manifests via email. When a receiver clicks the URL in the email, they will be prompted to enter a 6-character verification code, which will be sent to them in a separate email. This additional layer of security helps protect sensitive information and ensures that only authorized users can access the reservation manifest.

We hope these updates and improvements enhance your experience with our system and help you better serve your clients. As always, we appreciate your feedback and are committed to continually improving our platform to meet your needs.

The post April 2023 System Updates: Release Notes appeared first on Limo Anywhere.

Every week we are working on releasing improvements and bug fixes across Limo Anywhere and our products to help your business succeed. Please see below for further information on our release this week, and stay tuned each week to see what else we are bringing to help you and your business.

Improvements

• Improved messaging and behavior on our Passenger Web App (PWA) if a user is trying to create an account with an email that is already in use

We have updated the error messaging and behavior on the PWA when a user used an email account login that already exists in the Operator’s Limo Anywhere system.

We will now display “Account with that email already exists” on the Checkout screen if the email address is in use and they have put in Password in the “Register” field.

• Added the Pick-Up Day\’s Name to the Trip card on DriverAnywhere

We have added the PU Day’s Name to the Trip Card in DriverAnywhere based on feedback from Operators and their Drivers.

• Added the ability to Clear search (X) on the \”Search\” screen in DriverAnywhere

We have added the ability to Clear search (X) on the \”Search\” screen in DriverAnywhere, so Drivers can easily clear out what they have typed in and searched for without having to delete the characters one-by-one.

Bug Fixes

• Resolved an issue where the automatic Payment Receipt was not being sent to the Booking Contact email address even though the email address was checked to receive Payment Receipts
• Resolved an issue with the “Vehicle Type” Report from “My Office Reports” was not including all Vehicle Types
• Resolved an issue with phone number formats and verification for some US area codes and Hungary phone numbers
• Resolved an issue with users not being able to process payments for multiple Invoices in some cases
• Resolved an issue where users could not select the State in the Billing Address on an Alias\’ Passenger Web App (PWA)
• Resolved an issue with DriverAnywhere \”Scan\” Credit Card functionality not working correctly on Driver Anywhere (iOS only)
• Resolved an issue with Stops being duplicated when added in the \”Update\” screen (iOS only)

The post March 2023 System Updates appeared first on Limo Anywhere.

Improvements

• Added a message about the emails being sent without the PDF attachment for Invoices that have over 100 trips

In Limo Anywhere, if you send an email from any Invoice that has over 100 trips on it and check to attach a PDF Copy, then we will send the email but the system will not attach the PDF Copy. This is to help in system performance and email deliverability.

We have now added a message to inform our Operators that a PDF will not be attached to the email and inorm them about the option to use \”Print to PDF\” functionality if they so choose. The message is \”Email sent successfully without PDF (limit 100 trips). Please use \”Print to PDF\” functionality and send via email outside of LA if needed.\”

You can use \”Print to PDF\” functionality to print any of your Limo Anywhere Forms (Confirmation, Trip Sheet, Invoice, Payment Receipt) and email that PDF to your client/affiliate/partner/etc using your email client (Outlook, GMail, etc.).

To learn more about printing to PDF, check out our article: How-to Print Limo Anywhere Forms to PDF

Bug Fixes

• Resolved an issue where users were receiving a 500 Internal Server Error when booking a Reservation on ORES in some cases
• Resolved an issue where the Driver could see still the Passenger’s Phone Number in DriverAnywhere even though “Hide Passenger Phone Number” in DriverAnywhere Settings was turned on
• Resolved an issue where users were unable to upload a Company Logo for an Alias company
• Resolved an issue where users were receiving a 500 Internal Server Error on ORES in some cases for Operators using Stripe as their payment gateway

The post More February 2023 System Updates appeared first on Limo Anywhere.

Every week we are working on releasing improvements and bug fixes across Limo Anywhere and our products to help your business succeed. Please see below for further information on our release this week, and stay tuned each week to see what else we are bringing to help you and your business.

Bug Fixes

• Resolved an issue where an Address could not be saved under a Driver’s profile
• Resolved an issue where the Payment Status on a Reservation was not being updated back to UNPAID if the rates were updated/added to a Reservation that was already PAID
• Resolved an issue where the Payment Receipt email did not have the correct Reservation currency symbol in the “Total Paid” field
• Resolved an issue where an error on the GPS tab was occurring in some cases
• Resolved an issue where a Reservation submitted via our Passenger Web App (PWA) did not have the State/Prov information in the address routing
• Resolved an issue where a user could create an Account with a password less than the required 8 characters in our Passenger Web App (PWA)
• Resolved an issue where when “Clear” was selected in the Date/Time picker in our Passenger Web App (PWA) then “Invalid date Invalid date” was displayed (Android)
• Resolved some issues where errors and crashes were occurring in our Passenger Web App (PWA) when the passenger on the Reservation did not have an email address
• Resolved an issue where our Passenger Web App (PWA) was crashing if a user was logged into their Account and accessed the PWA through the Profile page URL

The post February 2023 System Updates appeared first on Limo Anywhere.

Every week we are working on releasing improvements and bug fixes across Limo Anywhere and our products to help your business succeed. Please see below for further information on our release this week, and stay tuned each week to see what else we are bringing to help you and your business.

Improvements

• Added a Tips Overlay to Limo Anywhere Mobile

We have added a Tips Overlay to Limo Anywhere Mobile to let you know what features and functionalities are available in Limo Anywhere Mobile and the Job Cards.

This overlay will pop-up the first time you log into Limo Anywhere Mobile and you can always access by tapping the light bulb at the top of the Reservations screen.

• Added Reservation Status Colors to Reservation Job Cards in Limo Anywhere Mobile

We have added Reservation Status Colors to Reservation Job Cards in Limo Anywhere Mobile so you can quickly see the status of a Reservation based on the status colors you are using in Limo Anywhere.

The status color will display on the left side of the job card. The color of the status can be edited under My Office>System Settings>System Mapping by hovering over the status and clicking the pencil to edit.

Bug Fixes

• Resolved an issue where Address Verification was not working correctly for the Company Information screen in some cases
• Resolved an issue where the multiselect drop down lists on an Affiliate’s profile were not working correctly
• Resolved an issue where some of the Reservation Rate Line Items were missing when a reservation was created in some cases
  
• Resolved an issue where Distance was unable to calculate when the Reservation was opened from the Dispatch or Calendar screens
• Resolved an issue with opening a Reservation in Limo Anywhere Mobile when an operator did not have a payment gateway or a default payment gateway (Android)
  
• Resolved an issue where a Passenger’s Name was not showing in full on DriverAnywhere Greeting Sign (iOS)
• Resolved an issue where the Header tabs in Limo Anywhere Mobile’s Reservation screen were not taking users to the respective section when tapped (Android)

The post More January 2023 System Updates appeared first on Limo Anywhere.

Every week we are working on releasing improvements and bug fixes across Limo Anywhere and our products to help your business succeed. Please see below for further information on our release this week, and stay tuned each week to see what else we are bringing to help you and your business.

Improvements

• Updated the ‘Airport(s) Serviced’ search on the Affiliates screen under Company Resources

We have updated the ‘Airport(s) Serviced’ search field on the Affiliates screen under Company Resources to have search functionality within the list so you can easily find and select the Airport(s) you need.

• Updated the Credit Card selection list and Payments screen for an Account on PWA to include more Credit Card information

We have updated the Credit Card selection list and Payment Screen to display more information to help assist your clients, who may have a large number of credit cards on file, find and select a Credit Card. This added information may include Card Type, Card Number, Cardholder Name, and Expiration Date.

• Updated the Driver Portrait on PWA Tracking screen to display clearer in the correct size

Previously the Driver Portrait on the PWA was more rectangular and the image looked “squeezed”.

We have updated this so the Driver Portrait displays more square and is clearer to see.

• Updated the wording on the “Book This Trip” button to “Update Trip” if user is editing an existing Reservations

Bug Fixes

• Resolved an issue where the icons for “Special Notifications/Flags” on the Dispatch Grid column were not displaying
• Resolved an issue where duplicate Credit Cards were able to be added via ORES’s Payment Methods tab for an account
• Resolved an issue with Session Expiration on PWA
• Resolved an issue where the back arrow on the ‘Payments’ screen of PWA opened the menu instead of going to the Home page

The post January 2023 System Updates appeared first on Limo Anywhere.

Every week we are working on releasing improvements and bug fixes across Limo Anywhere and our products to help your business succeed. Please see below for further information on our release this week, and stay tuned each week to see what else we are bringing to help you and your business.

Improvements

• Added ‘Alias’ filter to Advanced Search on Dispatch

We have added an ‘Alias’ filter under the ‘Advanced Search’ on Dispatch. This will allow you to see specific ‘Alias’ reservations that you need to see on Dispatch.

On the Dispatch screen:

1. Open \’Advanced Search\’
2. Select the \’Alias(es):\’ that you only want to see on Dispatch
3. Click the \’Search\’ button
4. Now you will only see the selected Alias\’ reservations

• Added Airline KD – Western Global Airlines

• Added Airline GG – Sky Lease I, Inc.

• Updated Airline OY from Andes Lineas Aereas to Omni Air International

The post More December 2022 System Updates appeared first on Limo Anywhere.